Privacy Policy

This privacy policy describes how Polaris Sports Management ("we", "us", or "our") collects, uses, and protects your personal information when you use our online platform and services.

We are Polaris Sports Management, with our registered address at Building 12, 32B Street, Suite 501, Dubai, Dubai Emirate, 50001, UAE. We operate and manage indoor snow centers, provide professional ski and snowboard instruction, introductory ski jumping simulation and training programs, offer winter sports equipment rental and retail, organize snow-based events and activities, and run corporate team building programs.

Personal Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and our site, the choices you make, and the services you use. This may include:

  • **Personal Identifiers:** Name, surname, date of birth, and similar identifying data.
  • **Contact Information:** Email address, postal address (if provided), phone number (if provided).
  • **Payment Information:** Data necessary to process your payment if you make purchases, such as your payment instrument number (credit card number), and the security code associated with your payment instrument. We use third-party payment processors who handle your payment information securely. We do not store full payment card details on our systems.
  • **Profile Data:** Information you provide when setting up a profile, such as preferences, interests, and booking history.
  • **Health Data:** Information regarding injuries or medical conditions relevant to participation in sports activities, collected only with your explicit consent where required and necessary for safety.
  • **Content:** Information you provide when you contact us through our site or service.

We also automatically collect certain information when you visit, use, or navigate our site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

  • **To provide and manage our services:** To operate our facilities, process your bookings and payments, provide the services you have requested, manage your account, and facilitate your participation in activities.
  • **To send you administrative information:** We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • **To fulfill and manage your orders:** We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through our site.
  • **To deliver targeted advertising:** We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and location and to measure its effectiveness.
  • **To request feedback:** We may use your information to request feedback and to contact you about your use of our site.
  • **To enable user-to-user communications:** We may use your information in order to enable user-to-user communications with your consent.
  • **To manage user accounts:** We may use your information for the purposes of managing our account and keeping it in working order.
  • **To protect our services:** We may use your information as part of our efforts to keep our site safe and secure (for example, for fraud monitoring and prevention).
  • **To enforce our terms, conditions and policies:** For business purposes, to comply with and enforce legal and regulatory requirements.
  • **To respond to legal requests and prevent harm:** If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • **For other business purposes:** We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our site, products, marketing and your experience.

Sharing Your Information

We only share and disclose your information with the following types of third parties:

  • **Vendors, Consultants and Other Third-Party Service Providers:** We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may also need to share your information with relevant sports governing bodies or certification organizations as required for certain programs (e.g., instructor certifications).
  • **Business Transfers:** We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • **Affiliates:** We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • **Legal Obligations:** We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • **To Protect Rights:** We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • **With Your Consent:** We may disclose your personal information for any other purpose with your consent.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

Your Privacy Rights

In some regions (like the European Economic Area and the UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) to object to the processing of your personal information. In certain circumstances, you may also have the right to withdraw your consent at any time.

These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data.

If you wish to exercise any of these rights, please contact us using the contact details provided at the end of this policy. We will consider and act upon any request in accordance with applicable data protection laws.

If you are a resident in the European Economic Area or the UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

Cookies and Similar Technologies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our site.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not submit any personal information through our site. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated revision date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, you may contact us at our physical address:

Polaris Sports Management

Building 12, 32B Street, Suite 501

Dubai, Dubai Emirate, 50001

UAE

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